Shipping and Returns
All orders are processed within 1 to 3 business days (excluding weekends and holidays). You will receive a notification with a tracking number when your order has shipped.
SHIPPING RATES AND ESTIMATES
Shipping charges for your order will be calculated and displayed at checkout. For bothdomestic and EU delivery, The Khaae offers it free of charge on orders above 300 EUR.
LOCAL DELIVERY
Local delivery in Cyprus is performed by GAP AKIS EXPRESS. Deliveries might vary by city and day. We will contact you via email/ text message/call with the phone number you provided at checkout to notify you on the day of the delivery.
INTERNATIONAL SHIPPING
We offer international shipping. Available countries for delivery can be checked at the checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. BAMBINI ORGANIC LTD is not responsible for these charges if they are applied and are your responsibility as the customer.
HOW TO CHECK THE STATUS OF MY ORDER?
When your order has shipped, you will receive an email notification from us, including a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at info@thekhaae.com with your name, email and order number, and we will look into it for you.
Returns Policy
We offer returns within 14 days of delivery. You can return your item for a different product or a refund to the original payment method. The expenses for sending the items back to us lie on the customer.
Please note that the product should be:
– unused
– with all the labels attached to their original place and having the original look
– in its original packaging. The item might be returned only in the original packaging (which is considered as original condition). Organic items can get in contact only with the same organic packaging.
For any questions related to returns do not hesitate to contact us by email at
info@thekhaae.com